Voice Surveillance - Deep Dive 2022

DeepDiveVoice13.00-16.00 GMT / 08.00-11.00 ET
09 & 10 March 2022

This Deep Dive, taking place on 09 and 10 March, will focus on Voice Surveillance within financial institutions. 

Why now?

The challenges of voice surveillance have been amplified by COVID and hybrid working conditions. Banks have had to provide recorded voice channels to all employees. Hybrid working weakens the control environment as physical supervision is impossible and the ability to monitor voice devices is diminished.

New communication channels, which combine text, video and audio, create additional challenges for voice surveillance. Achieving the audio quality required by voice-to-text engines is a work in progress, as are transcription solutions.

Despite current challenges, regulators are demanding surveillance equivalence between workplace and home. 

Embracing new technologies may be the only way to overcome voice surveillance challenges.

What can you expect?

Taking place over two days each with three hours of debates, interactive roundtable discussions for financial institution delegates and 1:1 meetings, you will have the opportunity to:

  • Hear and interact with your peers globally
  • Discover ways your institution can improve its approach to voice surveillance
  • Benchmark your voice surveillance capabilities against your peers
  • Understand how to mitigate communications risk in disparate operating models
  • Hear from senior practitioners who are buying and building voice surveillance technologies
  • Identify ways to increase efficiency within your institution
  • Document your continued professional development by gaining CPD credits
  • Expand your professional network
Energy Trading Surveillance Americas Deep Dive - 1LoD

Debate topics

  • Mitigating potential market abuse and misconduct in remote working operating models
  • Balancing regulatory expectations with appropriate investment levels
  • Developing workflow and visualisation tools
  • Integrating vendor technologies effectively
  • Maturing technology: From sampling to risk based
  • Meeting regulatory expectations for global coverage
  • Enriching data to optimise the analysis of trading and communications activity  

Interactive roundtable discussions

Open to financial institutions. Topics covered include:

  • Voice surveillance in a hybrid working era
  • Coverage: which channels should be prioritised?
  • Defining and policing the use of unrecorded media
  • Appropriate governance of new alternative ways to communicate 
  • Surveillance of WhatsApp and social media
  • Ensuring pro-active collaboration for technology, legal, and compliance on global changes

Who should attend?

Managing Directors, Directors, and Head of Functions from Banks and Asset Managers working within:

  • Compliance Surveillance
  • Surveillance Monitoring
  • Market Surveillance
  • Communications Surveillance
  • Voice Surveillance
  • Compliance
  • Compliance Technology
  • CRO and Operational Risk
  • Risk Technology
  • 1st Line Control
  • Chief Control Office
  • Internal Audit





How the Deep Dives work


  • A series of interactive pre-booked roundtable discussions between financial institutions, moderated by 1LoD
  • An intra delegate messaging system
  • 1:1 video meetings on Zoom


Private, off the record roundtables are moderated by 1LoD, and attended by delegates from financial institutions who have booked their place in advance. They take place on Zoom. Delegates are sent discussion topics, and an overall structure of the debate in advance to assist the flow of the discussion.




Associate Sponsors



Book your place today!

Non-financial institution delegates do not have access to interactive roundtable discussions which are only open to financial institutions and a limited number of sponsoring technology vendors and consultants.

For sponsorship opportunities please contact Andrew.Lennon@1lod.com

CPD/CPE Credits are redeemable against Deep Dive attendance. 

Group / series booking discounts for your institution may be available. For more details please contact Jack West on Jack.West@1lod.com

Select one of the options below to register your place:

I work in the UK            I do not work in the UK

What have others said about attending our virtual events?  

  • "1LoD offers great events the keep you informed about how the landscape is changing as well as understanding where you firm is verses your peers."
    Andrew Brodie
    Global Head of Front Office Conduct Surveillance, BNP Paribas
  • "A very worthwhile event to discuss current topics faced by the industry with colleagues and technology vendors. I would recommend this to anyone in Compliance and come prepared to share in a confidential setting."
    Ian Woodward
    Project Manager, Compliance, Societe Generale
  • "Participants were very open and willing to share views and ideas."
    Chris Lee
    Head of Communication Surveillance, Monitoring & Surveillance, Market Integrity Compliance, BNP Pari
  • "The conference gave a great opportunity to discuss current practices and challenges. An outstanding line up of speakers, very professional organisation of the event, and online support for the attendees. Would definitely be interested to attend 1LoD events in the future."
    Irina Klenova
    Former Investment Sales Supervision Officer, Citigroup
  • "The event was helpful in informing and confirming where the technology involving voice surveillance is and the approaches implemented by banks."
    John Tom
    Foreign Exchange Compliance, Wells Fargo