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Have a look at the 2024 agenda
13:00
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Keynote5 mins
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13:05
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Keynote15 mins
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13:20
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Debate50 minsHave recent enforcement actions resulted in increased funding for communications surveillance in 2024? What else is needed to meet the regulators latest communications surveillance expectations? Is yo ...ModeratorSpeakers
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14:10
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Break10 mins
14:20
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Interactive Roundtable40 minsShould emojis and icons be interpreted as objective evidence? Given that lexicons are predominantly text focused, how can banks ensure that emojis aren’t overlooked? In a world of text speak, messagin ...Moderator
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Interactive Roundtable40 minsHow important is human review despite automated techniques in language identification? Are traditional comms surveillance systems causing gaps to appear due to the lack of multi-language coverage? Wha ...Moderator
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Interactive Roundtable40 minsIs the lack of regulatory prescription for voice surveillance an obstacle to more investment in this area? What have been the most significant improvements in voice surveillance technology? How do ban ...
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15:00
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Break5 mins
15:05
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Debate50 minsHow are banks using AI in their comms surveillance function? How can banks ensure the regulators are comfortable with the use of AI and switching off legacy lexicons? How well are NLP and other sophis ...Moderator
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13:00
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5 mins
13:05
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Debate55 minsAre banks capturing all the necessary data that they are required to by the current regulations and if not where are the gaps? How can banks ensure they maintain dynamic, real-time coverage to capture ...ModeratorSpeakers
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14:00
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Break10 mins
14:10
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Interactive Roundtable40 minsHow should banks be reducing false positives by tuning/re-tuning parameters to balance risks? Should surveillance recalibration follow more formal model risk governance processes? To what extent is ca ...Moderator
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Interactive Roundtable40 minsNew messaging features - how do banks manage these? How important is ‘tone from the top’ and the role of senior management in communicating resistance to unapproved channel use? Can banks ensure compl ...Moderator
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Interactive Roundtable40 minsAre we seeing increased demand for automated transcription of voice data? How well are NLP and other sophisticated techniques to improve transcription working? Is there a transcription technology gap? ...
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14:50
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Break10 mins
15:00
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Debate55 minsWhat should banks’ coverage strategy be given resource constraints and current coverage gaps across venues channels and languages? How can banks ensure that the regulators are comfortable with this p ...Moderator
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