Banks are tightening their surveillance of various communications channels and extending the scope beyond traditional boundaries. This reflects concerns over the banks’ broader culture and a clampdown by regulators. 

1LoD’s recent e-communications Deep Dive was set against the backdrop of two key themes – the well-publicised enforcement actions over the unmonitored use of WhatsApp, and the banks’ equally public adoption of tracing software on bankers’ mobile devices. 

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