The rise of the surveillance bank

Banks are tightening their surveillance of various communications channels and extending the scope beyond traditional boundaries. This reflects concerns over the banks’ broader culture and a clampdown by regulators. 

1LoD’s recent e-communications Deep Dive was set against the backdrop of two key themes – the well-publicised enforcement actions over the unmonitored use of WhatsApp, and the banks’ equally public adoption of tracing software on bankers’ mobile devices. 

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