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19 May 2022

Raising the bar in voice surveillance

Voice Surveillance Cover

The need for next-generation voice surveillance programmes is becoming ever more urgent.

A recent, significant enforcement against J.P. Morgan Securities and a more transparent regulatory

stance have shown the importance of getting this right, particularly at a time of increasing cost

pressures and advances in technology. Yet many banks have barely begun to address the issue.


Read the full report.


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