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XLoD Global - London 2024

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Panel Discussion: Ensuring Diligent Record-Keeping & Capture of Comms Channels

14 Nov 2024
  • To what extent does limiting communication activities to defined official channels, push more employees to use unofficial channels to appease client demands?
  • How are banks adapting to the changing landscape of technology to capture the proliferation of emerging apps & platforms?
  • To what extent is the formulation of policy unrealistic to the everyday realities of client communication demands?
  • How can banks ensure they maintain dynamic, real-time coverage to ensure the capture all communication channels?
Chairperson
David Blunt, Consultant - 1LoD
Speakers
Stuart Moss, EMEA Head of Surveillance - Credit Suisse
Vedica Hanson, Managing Director, EMEA Head of Monitoring and Surveillance - Sumitomo Mitsui Banking Corporation
Marc Wakley, Global Head of Communication Surveillance - Citigroup