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Check out the full agenda below.
13:00
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Keynote5 mins
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13:05
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Keynote15 mins
)
13:20
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Debate50 mins
- Are the recent fines helping compliance gain the level of investment needed to enhance voice and video surveillance technology?
- How big an appetite does the industry have for increasing their surveillance / analysis of voice and video data?
- Do banks view regulatory expectations for voice surveillance lower than e-comms and trade surveillance?
- Does a lack of maturity in voice and video monitoring technology create greater inherent risk of misconduct?
Speakers
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14:10
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Break10 mins
14:20
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Interactive Roundtable40 minsThese Roundtable Discussions are carefully managed interactive discussions on specific topics. These sessions must be booked in advance.
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Interactive Roundtable40 minsThese Roundtable Discussions are carefully managed interactive discussions on specific topics. These sessions must be booked in advance.
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Interactive Roundtable40 minsThese Roundtable Discussions are carefully managed interactive discussions on specific topics. These sessions must be booked in advance.
15:00
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Break5 mins
15:05
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Debate50 mins
- Is a video call really a face to face meeting?
- Should training be provided in order to instil a good video platform culture?
- Why should surveillance teams be exploring video surveillance in more depth?
- To what extent have banks analysed the misconduct risk embedded in the video channel relative to voice and e-comms?
- How challenging is it to strip out the voice files for transcription analysis given differences in regional regulations?
- What challenges do banks face for misconduct in video alone?
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13:00
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Keynote5 mins
13:05
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Debate55 mins
- How can banks adapt to support the latest communication and collaboration channels while ensuring complete compliance?
- Do banks need to replace legacy phone recording systems to get the data quality required by analytics systems to fulfil regulatory requirements?
- How key is voice recognition / employee identification in the mitigation of market abuse?
- How can voice-to-text transcription be used to increase efficiency and reduce manual processes? Can existing e-comms analytics models be used on transcribed voice comms?
- Does the cost of improving voice surveillance deliver sufficient benefits in terms of regulatory compliance and/or risk mitigation?
)
)
)
14:00
-
Break10 mins
14:10
-
Interactive Roundtable40 minsThese Roundtable Discussions are carefully managed interactive discussions on specific topics. These sessions must be booked in advance.
-
Interactive Roundtable40 minsThese Roundtable Discussions are carefully managed interactive discussions on specific topics. These sessions must be booked in advance.
-
Interactive Roundtable40 minsThese Roundtable Discussions are carefully managed interactive discussions on specific topics. These sessions must be booked in advance.
14:50
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Break10 mins
15:00
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Debate55 mins
- Are banks capturing everything that they are required to by the current regulations and if not where are the gaps?
- Why are banks embarking on AI and NLP voice surveillance projects without having the basics of global coverage, data capture and retrieval, and accurate multi-lingual voice-to-text in place first?
- Is sustainable compliance with the expanding regulatory demands only achievable through the adoption of new technology?
- How significant has been the shift away from voice calls to messaging channels?
- Is banks’ focus on narrow measures of transcription quality is an obstacle to effectiveness in reviewing voice comms?
- What levels of increased efficiency and effectiveness have banks seen through applying AI-driven solutions across their audio files?
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15:55
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Keynote5 mins
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Keynote5 mins
What have your peers said about our virtual events?
"The XLoD event was an industry leading event hosted professionally, and bringing in industry leaders and experts from all over the globe to actively debate and share their views on relevant and important topics - for the benefit of firms, individuals and the industry at large. Look forward to the next one!"
Ian Blair, Managing Director, Global Head of Surveillance, Credit Suisse
"With XLoD, the 1LoD team has once again succeeded in staging what I consider to be the premier conference event for the controls community."
Paul Clulow-Phillips, Managing Director, Co-Global Head of Markets Compliance & Global Head of Capital Markets Surveillance, Société Générale
"XLoD had a great line up of presenters and a wide range of views which provided informative and thought provoking content"
Joanne Crofskey, Head of Business Risk & Controls, ANZ
"XLoD was a great event with thoughtful content."
Terri Duhon, Chair of the Board, Investment Management EMEA, Morgan Stanley
"An amazing conference bringing a global perspective on Controls and great opportunity to network worldwide!"
Nathalie Risacher, Global Head Culture & Conduct, Natixis
"XLoD was extremely well organised, seamless for presenters and really useful content for delegates"
Nigel Kirby, Head of Group Financial Intelligence Unit, Lloyds Banking Group
"Great event as always and this time was special as we were able to connect with a wider stakeholder group across multiple time zones. The content was relevant and we had healthy and varying points of view - keep it up, great job!!"
Rajeev Chib, APAC COO Investor Sales, Citigroup
"Top class speakers at a worldwide event. Every audit professional should attend."
Gijs Borghouts, Chief Auditor, Corporate Banking, Risk & Finance, NatWest Group
“Many thanks to all at XLOD for organising a really successful event. The opportunity to gather as an industry to discuss and share our experiences of managing risk during recent times was much needed.”
Chris Hannaford, Executive Director, EMEA, Head of Surveillance and Strategy, Nomura