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Roger Miles

Roger Miles

Faculty Lead, UK Finance Conduct and Culture Academy; author of Culture Audit in Financial Services

Dr Roger Miles researches behavioural risks in organisations and advises on the regulation, measurement and reporting of conduct, culture and reputation.  He counsels Boards and business managers on how best to communicate risk, uncertainty, and conduct matters, using new tools and MI to overcome the blind spots in conventional risk management.  He is the Behaviour At Risk lead  for Finance Unlocked, and leads UK Finance’s Academy, designing and delivering consistently 5*-rated workshops on Conduct and Culture to financial service firms, professional bodies and business schools worldwide.  Each year he typically works one-to-one with more than 100 firms’ Conduct leaders, and personally coaches more than 3000 attested Senior Managers.

His book Culture Audit in Financial Services is published by Kogan Page in May 2021: More broadly his research is published by, among others, Reuters, the Law Society, the Financial Times, Risk Books, Berkeley Research, and Board Performance. Since 2014 he has co-edited the behavioural encyclopaedia for the annual London School of Economics Behavioral Economics Guides.  He is a visiting lecturer on organisational (mis)conduct, risk perception and risk culture for UCL, Cambridge University and the UK Defence Academy. His earlier book Conduct Risk Management: a behavioural approach (Kogan Page) is now the financial sector’s favourite plain-language guide to the topic.